Forum Discussion

Seasoned Newcomer

9 days ago

Solved

Hierloom issue

Hi all sorry first time on here just had a few questions/complaints my bro have opened little over 1000 apex packs now but has only received 1 hierloom. How can i get that sorted for him and who d...

discussion

OldTreeCreeper
9 days ago
Hi @wild_child_06

It's most likely that your friend has made a miscalculation on the Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.

The count would have reset to 0 after the first heirloom shards pack was awarded.

There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).

There's no manual way to check the count atm, so no-one to contact.

Full information on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 210 of the 500.

Best of luck.

OldTreeCreeper

Hero+

9 days ago

Hi @wild_child_06

It's most likely that your friend has made a miscalculation on the Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.

The count would have reset to 0 after the first heirloom shards pack was awarded.

There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).

There's no manual way to check the count atm, so no-one to contact.

Full information on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 210 of the 500.

Best of luck.

W1LD_CH1LD_06

Seasoned Newcomer

9 days ago

Thanks mate really appreciate your words we also keeps manual counts written down but lowk know his dyslexicness he prop miscalculated thanks anyway