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asdfhglkfgj's avatar
asdfhglkfgj
Rising Newcomer
1 day ago

How can I talk to a human at EA support?

I've been trying for days to talk to a human being, it's all ai generated responses and I'm not getting anywhere. I'd love to submit an appeal but the ticket system is bugged and it says "pending" on one tab and "closed" on the other.. which makes it so the submit an appeal doesn't work. When I go to https://help.ea.com/customer-care/ and select "submit an appeal" it takes me back to the self serve options and the only option it gives me is to submit an appeal through the penalty history system, and like I just mentioned.. it doesn't let me. Attached is what it shows on the penalty history landing page, and the second picture is what it shows when I click "review". One clearly says pending and the other says closed.

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1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey asdfhglkfgj​, 

    Unfortunately, the only way to submit an appeal is to follow these steps yourself, which is why the web form continues to link you back to the Penalty History page.

    If you're hoping to connect with live support to confirm whether the appeal was successfully created, please use the same web form but select a different topic for your issue (such as 'Login issues'). Once you're redirected to the self-service page, the option to chat with an advisor should appear near the bottom. 

    Let us know how it goes, thanks! 

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