Forum Discussion

SamuraiASM5's avatar
6 years ago

How do I contact respawn for help?

Do you guys know how to contact respawn with Gmail? I am really looking for their Gmail but couldn't find it so please if you can please help me with this.

4 Replies

  • Hey @SamuraiASM5 

    In most cases, players don't contact the studio directly.
    Can you maybe provide more information about why you want to contact them?  🙂

  • I am trying to contact them because not once but twice my apex coins have been gone off of my account with our anyone having my account.

  • hayhor's avatar
    hayhor
    Hero
    4 years ago
    @SOULTAKER5050 I highly suggest changing your pw and putting 2 factor authorization on your account to ensure it is not hacked in some way.

    Also ensure that no one in your household is going into your account. I've seen people come on here many times saying their brother or sister went into their account and used their stuff.

    Other than that you need to go to EA help for this one.
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago

    Hey, as folks have noted, direct contact with Respawn isn't common, but for general support you can reach out to help.ea.com.

    Coins going missing would indicate your account may be compromised, or someone local is using it without your permission. 

    If you think it's someone local be sure to lock your system, but if you think the account may be compromised, you can use the steps here to update your password, and you can add extra security here. It's usually best to change any shared passwords for other accounts/services too.