Forum Discussion

7 years ago

Solved

How do I link my Apex Legends account on Xbox One to my EA account?

I have been trying to receive the Twitch Prime reward for Apex Legends, but I cannot seem to get it in game. This is because I do not know how to link my Apex account on Xbox with my EA account to claim the reward. I am wondering if anyone knows hot to do this at the moment. Thanks!

discussion

EA_Blueberry
7 years ago
@Eman3848

@Eman3848 wrote:

Just an update, I was able to get it to work. For the moment, you have to use an EA account that has been linked to your Xbox account in the past. I was able to do this when I found my old EA account. If you have not owned an EA game before, I’m sure they’ll fix this problem soon, because there is still a month to get the prime pack.

If you never played an EA account before on the Xbox Gamertag it should prompt you to create an account when you load up the EA game.

A broader explanation can be found in the link below.

https://answers.ea.com/t5/Technical-Issues/How-to-access-EA-login-through-the-xbox-version-of-APEX-Legends/td-p/7527147/highlight/true/page/4

18 Replies

MF_Dunk
7 years ago
See the thing is like me some peopl probably got asked to make an ea account the very first time they logged in and I decided I didn’t want to make that account so I skipped it and went on playing the game it never even asked me to sign in after that. Now I finally decided to make an account and I have no way to possibly connect it because it won’t ask me to sign in anymore since the first time and I never made an account before so ea is just being stupid for the time being and they should create a way where you could link your accounts online. That would solve this mess but we’ll see what they do because for a game as popular as apex they need to keep the people playing it happy. Ea needs to straighten this out.
EA_Blueberry
Community Admin
7 years ago
@MF_Dunk

If you visit Help.EA.com and sign in using the Microsoft/Xbox icon it will ask you to sign in with your Xbox credentials. Once you sign in, you "should" be prompted to link up your Gamertag to an EA account. It will ask you to create an email address, Origin ID, etc.

If it doesn't ask you this, that means it was already linked up a while back. If you signed in click on "Accounts" at the top of Help.EA.com and then "Change Email Address." You'll see what email address you have registered to the EA account.
snailysid
7 years ago
After this what do I do I can’t access that account either
EA_Blueberry
Community Admin
7 years ago
@snailysid

If you're having trouble accessing the account please speak with an EA Advisor for account recovery.

Click here to speak with an EA Advisor
MRKunaiguy
7 years ago
On the first few days of apex being released, it didn’t prompt you to link an EA account. I downloaded and started playing apex in the first few days, so I wasn’t prompted to do so and now I can’t link it to my EA account. Seriously EA, Why wouldn’t you have an option to link in the apex legends settings?
xdiscorogue
7 years ago
But there was no prompt allowing us to sign into our EA accounts. There is also no setting allowing me to link my accounts. What am I supposed to do to claim my rewards?
romiebear96
7 years ago
Okay what do you do when you can only access the original EA account through an email that can’t be accessed anymore?
TgsBinz
6 years ago
I have been having the same problem I linked my ea to my twitch to my Xbox and nothing happened and other game packs like warfare starter pack I haven’t got it so I’m having second thoughts on twitch prime because it’s my first time and idk what to do