Forum Discussion

Seasoned Newcomer

2 months ago

Solved

My account was banned even though I have no criminal record.

Hello, I'm Ismail. My account was stolen, and I've been trying really hard to get it back. Thanks to EA tech support, I was able to get it back, but I'm still having issues. My account has been banned for a week, and there's no sign of it being banned.

discussion

EA_Aljo
2 months ago
Hello. You'll need to submit a dispute to have the ban investigated. There are instructions for that in this article. Thank you.

2 Replies

EA_Pythia
Community Manager
2 months ago
Hello Baypanda1xx,

Unfortunately, we cannot help with issues like this here in the forum. If you're currently in the process of appealing the ban, please wait for an answer to your case. It can take up to 10 days for an appeal to be investigated.
EA_Aljo
Community Manager
2 months ago
Hello. You'll need to submit a dispute to have the ban investigated. There are instructions for that in this article. Thank you.