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Candan79's avatar
Candan79
6 years ago
Solved

How long take unlock my acount

Hi everyone.

My acount is lock because hacker whou breach my acount.

I wanna know how long take for Ea support to unlock again enyone has experience.

For popular streamer take one hour.

Let me know please

My details

https://answers.ea.com/t5/General-Discussion/Steal-account-Banned-account/m-p/8687992#M64075

discussion
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey @Candan79. 

    I'm really sorry to hear you're still having trouble getting logged into your account. When you have a chance please reach out to the EA Help team so they can look into this with you further. Unfortunately we don't have the ability to help with account issues directly here on Answers HQ. 

    You can find more details on how to set up a case with them over at the EA Help website. If you'd prefer you can also reach out to them via Twitter or Facebook as well. 

    /Kent

9 Replies

  • Candan79's avatar
    Candan79
    6 years ago

    I did I am in stage when they should call me and unlock my acount.

    I just wonder how long its take.

  • Candan79's avatar
    Candan79
    6 years ago

    So its over one month no replie from EA my account still locked.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Candan79. 

    I'm really sorry to hear you're still having trouble getting logged into your account. When you have a chance please reach out to the EA Help team so they can look into this with you further. Unfortunately we don't have the ability to help with account issues directly here on Answers HQ. 

    You can find more details on how to set up a case with them over at the EA Help website. If you'd prefer you can also reach out to them via Twitter or Facebook as well. 

    /Kent

  • Wingmannedbro's avatar
    Wingmannedbro
    6 years ago

    Hard to say, we cannot know how busy it is for customer support or how many tickets are being opened.

    Based on similar posts i've seen pop up, they were typically reinstated after 2 to 3 days.

  • Candan79's avatar
    Candan79
    6 years ago

    Hi its me again.

    My acount its still locked already two month. Can I get refund for my all games in account incl. battle pass. thanks. Just in case if they dont refund . Is there any loyer who can help me.

  • Palor0's avatar
    Palor0
    6 years ago

    Odds you get your account unlocked after being hacked are about 0.  Good luck.

  • Candan79's avatar
    Candan79
    6 years ago

    yea but can I get my money back.

    Why dont they go with steam .Here is more poeple like me.

  • SlivPTS's avatar
    SlivPTS
    6 years ago

    what support is writing? They must unlock as soon as you are asking.
    My account also was hacked/locked and we solved problem the same day.

    P.S. You will not get any money back. Forget about it. Just try to get your account back.

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