If you have strange login records it would lead me to believe that your account may have been compromised/hacked.
You will need to first get your account re-secured along with the associated e-mail before attempting to lift the ban. See below for links to get that done.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Contacting EA help https://help.ea.com/help/faq/using-ea-help
Good luck.
Contact an advisor via EA help live chat to get your account re-secured. Make sure you have all the information regarding your account and associated e-mail ready at hand in order to verify ownership.
That is your first step in getting your account back. The advisor should at that time be able to submit an appeal concerning the ban as well.
Did your account get unbanned? Having the same problem with my account
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