Forum Discussion

Seasoned Newcomer

3 days ago

Solved

I did NOT cheat!!!

I honestly don’t know what else to do at this point, so I’m posting here hoping someone will actually take a proper look at my case. My account got banned, but I want to make it very clear: I did NO...

discussion

EA_mplsnow
3 days ago
Hey DominusTata,

Thank you for taking the time to describe the situation. It's definitely frustrating to have an account you spent time and effort on actioned for reasons you disagree with, especially with a foreign login involved. This might not be the response you were hoping for, but I'm afraid we don't have the tools to change or discuss anything here on the forums, so creating an appeal as you have is the right way forward.

If you followed these steps to create an appeal, our Terms of Service team will be able to take another look. This review has always been conducted by a human advisor, not an automated system. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it.

In the meantime, you can keep an eye on the status of the appeal(s) on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays.

If the team finds evidence that supports the ban, you may receive an appeal-declined message. In that case, feel free to directly include the evidence you mentioned and more that you're able to find and appeal again.

I'd recommend also going through as many of these security steps as possible to help secure your account, and doing the same on Steam. Please feel free to connect with live support by using the Contact Us button at the bottom of that page to have an advisor take a look at your account with you for any suspicious activity. Thanks!

EA_mplsnow

Community Manager

3 days ago

Hey DominusTata,

Thank you for taking the time to describe the situation. It's definitely frustrating to have an account you spent time and effort on actioned for reasons you disagree with, especially with a foreign login involved. This might not be the response you were hoping for, but I'm afraid we don't have the tools to change or discuss anything here on the forums, so creating an appeal as you have is the right way forward.

If you followed these steps to create an appeal, our Terms of Service team will be able to take another look. This review has always been conducted by a human advisor, not an automated system. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it.

In the meantime, you can keep an eye on the status of the appeal(s) on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays.

If the team finds evidence that supports the ban, you may receive an appeal-declined message. In that case, feel free to directly include the evidence you mentioned and more that you're able to find and appeal again.

I'd recommend also going through as many of these security steps as possible to help secure your account, and doing the same on Steam. Please feel free to connect with live support by using the Contact Us button at the bottom of that page to have an advisor take a look at your account with you for any suspicious activity. Thanks!