Forum Discussion

5 years ago

I guess waiting for EA to reply to cases is a lost cause huh??

lost hope is all i can gain at this point of the reply drought from EA. yet another supporter lost after devoting so much money and 1000+ hours on console then on PC into a game we all know and love....

discussion

DarthValtrex

Hero (Retired)

5 years ago

@TeoLocoMoco They will respond there is just a big back log of cases at the moment. How long has it been since you filed the appeal? There have been a few cases in which a player missed communication from the TOS Department. If I think you missed communication from them, I'll ask a CM to check it out.

TeoLocoMoco

5 years ago

First contacted and submitted a case on the 21st of March. Talked to customer support and they told me they could escalate my cases but they keep getting closed out without me receiving an email as to why. Wish support actually communicated with people who had problems because I feel like I’m just getting left in the dust every single time I try to talk to someone to help me.