I need help. It seems that my account has been attacked.
Hello , I have some issues now. After this period of time, there is no record of any penalties or violations in my ban punishment, but my Apex Lengends account still shows as banned when I log in. However, I haven't logged in or played the game during this period. It seems that my account was hacked and illegally banned. Could you please help me understand the situation?
I got in touch with the EA TOS Team, but they neither replied to me nor took any action. I have no idea what's going on. There's no record of my ban at all, but the game keeps telling me that I can't log in.
So, what should I do?
IMweather-Y Your account says its banned, but you can't log in?
Either way, for hacked and banned accounts, you would need to contact EA Support first to recover the EA Account before you can appeal the ban.- EA Help | What to do if your EA Account was hacked
- EA Help | EA Account locks, bans, and suspensions
Note: EA only allows players to appeal their EA Account ban up to 3 times. If you had already appealed your EA Account ban 3 times with no success, that does sadly mean that your ban will be upheld.
