Forum Discussion

New Novice

2 months ago

Solved

I need help. It seems that my account has been attacked.

Hello , I have some issues now. After this period of time, there is no record of any penalties or violations in my ban punishment, but my Apex Lengends account still shows as banned when I log in. Ho...

discussion

Midnight9746
2 months ago
IMweather-Y Your account says its banned, but you can't log in?

Either way, for hacked and banned accounts, you would need to contact EA Support first to recover the EA Account before you can appeal the ban.

EA Help | What to do if your EA Account was hacked

EA Help | EA Account locks, bans, and suspensions

Note: EA only allows players to appeal their EA Account ban up to 3 times. If you had already appealed your EA Account ban 3 times with no success, that does sadly mean that your ban will be upheld.

Midnight9746

Hero+

2 months ago

IMweather-Y Your account says its banned, but you can't log in?

Either way, for hacked and banned accounts, you would need to contact EA Support first to recover the EA Account before you can appeal the ban.

Note: EA only allows players to appeal their EA Account ban up to 3 times. If you had already appealed your EA Account ban 3 times with no success, that does sadly mean that your ban will be upheld.

IMweather-Y
New Novice
2 months ago
Hello Midnight9746, I have already submitted an application regarding my account being hacked. I also applied for customer service practice, but EA's response to me was that the customer service cannot review this issue. After I submitted the case and it showed as submitted successfully, the relevant case did not appear in "My Cases", and EA has not sent me any reply or email. So what should I do? Currently, a large number of streamers and ordinary players have had their accounts stolen and banned. What is EA help doing? Are they really protecting the interests of players?
- Midnight9746
  Hero+
  2 months ago
  IMweather-Y When you contact EA, be sure to use the right link for each issue.