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Gr4p3y's avatar
Gr4p3y
Newcomer
3 days ago
Solved

I need my account back

Around 4 years ago I made an account on apex legends that was my main account for around a year or two before I got older and decided I didn’t want to play games anymore. So I gave up on my PlayStati...
discussion
  • XHelperZ's avatar
    XHelperZ
    3 days ago

    You will need to know your email or at least your EA username to start the process with support to retrieve your account, without knowing what account it is, it would be nearly impossible.

    Another option would be to try and have support identify the account with a transaction you have made on your EA Account. This could be anything from buying Apex Coins or Games on that EA Account, if you can provide a transaction ID they might be able to find which account it was.

    I have no idea how they handle these kind of account issues, so it might not be possible, though I think it's worth a shot.

    You can provide a proof of purchase like mentioned here: https://help.ea.com/nz/help/account/how-to-provide-proof-of-purchase/
    Though I believe it would also be possible to check your banking app for any purchases made, purchases made on EA should include a Transaction ID, which they could likely link back to the original account.

    Once you have the Email / Username, next step would be getting access to that account again, this could likely also be done with proof of purchase, though I'd also recommend to give this a read: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/ 

XHelperZ's avatar
XHelperZ
Hero
3 days ago

You will need to know your email or at least your EA username to start the process with support to retrieve your account, without knowing what account it is, it would be nearly impossible.

Another option would be to try and have support identify the account with a transaction you have made on your EA Account. This could be anything from buying Apex Coins or Games on that EA Account, if you can provide a transaction ID they might be able to find which account it was.

I have no idea how they handle these kind of account issues, so it might not be possible, though I think it's worth a shot.

You can provide a proof of purchase like mentioned here: https://help.ea.com/nz/help/account/how-to-provide-proof-of-purchase/
Though I believe it would also be possible to check your banking app for any purchases made, purchases made on EA should include a Transaction ID, which they could likely link back to the original account.

Once you have the Email / Username, next step would be getting access to that account again, this could likely also be done with proof of purchase, though I'd also recommend to give this a read: https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/ 

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