Forum Discussion

Rising Novice

1 month ago

Solved

I really need someone help...... account hacked and banned

I start play this game from 2019,my account was hacked by a hacker in December 2024, the hacker changed the email address of my account, and later I contacted service to bind my account back to my em...

discussion

EA_Mako
1 month ago
Hey bilibili2333ger,

Sorry to hear that someone else was able to get into your account. It sounds like you've already taken some steps to get things back in your control, but I'd definitely suggest checking through these steps for any others that may help out as well.

If you still need any help securing the account itself, it would be best to get in touch with our support team so they can go through that recovery process with you. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

Once you've gone through the steps linked above, you can use the Contact us option at the bottom of the page that will get you in touch with the support team so they can help with the account recovery.

The support team should be able to help start a ban appeal after that point as well, but if you've already secured the account you can create an appeal here to have our Terms of Service team investigate. Please keep an eye on your case history page for a response once they've had a chance to look over the situation, thanks!

EA_Mako

Community Manager

1 month ago

Hey bilibili2333ger,

Sorry to hear that someone else was able to get into your account. It sounds like you've already taken some steps to get things back in your control, but I'd definitely suggest checking through these steps for any others that may help out as well.

If you still need any help securing the account itself, it would be best to get in touch with our support team so they can go through that recovery process with you. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

Once you've gone through the steps linked above, you can use the Contact us option at the bottom of the page that will get you in touch with the support team so they can help with the account recovery.

The support team should be able to help start a ban appeal after that point as well, but if you've already secured the account you can create an appeal here to have our Terms of Service team investigate. Please keep an eye on your case history page for a response once they've had a chance to look over the situation, thanks!