Is telling someone to ‘die’ in in-game chat okay under Apex rules?

Hi,

I’d like to ask for clarification regarding a recent report I submitted.

During an Arenas match in Apex Legends, another player who had been knocked down sent offensive messages in the in-game text chat, including:

- “4nde” (a censored form of the Japanese word “死んで”, meaning “die” — the number 4 replaces the kanji 死)

- “darui” (a slang term in Japanese meaning “annoying” or “you’re a pain”)

I reported this using the in-game system and also followed up via the official EA reporting form. However, I received the following response:

“We reviewed your report and didn’t take any action this time. … Sometimes, a single comment in a broader conversation—or an opinion that differs extremely from yours—may not be a violation.”

I understand that context matters in some situations, but I find it hard to believe that telling someone to “die,” even when disguised as “4nde,” could be considered acceptable in any context.

So my questions are:

1. Is telling someone to “die” (in any form, including censored or disguised words) not a violation of Apex Legends’ Positive Play Charter or User Agreement?

2. Or was there something wrong with how I submitted my report?

I am concerned not only for myself but also for others who may encounter similar abuse. I want to trust that the reporting system helps maintain a safe and respectful environment for players.

Thanks in advance for any clarification.