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TESTIKlLLS's avatar
TESTIKlLLS
7 years ago
Solved

Lost my apex crate

I went to open a apex crate, just as the crate dropped down on the screen and was going to open I got pooled into a match. After the match I saw I had no packs remaining, checked the armoury and had ...
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  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Hey all, if you are missing items that you believe that you should have then please speak with one of our phone or chat support advisers who will be able to advise you further. 

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat.

    Darko

Silz616's avatar
Silz616
7 years ago
Me to. Just as it opens, bam, match made.

I've stopped opening crates while waiting for matches. I've lost only x2 crates like this and I'll be trying to make sure it doesn't happen again.

Hope they can fix this though.
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Hey all, if you are missing items that you believe that you should have then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

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