@T732232This has everything to do with Origin and or steam. In order to access your accounts most times they would need access to your email it self to reset said password if it was reset.
Another thing people dont understand is when you have been hit with a keylog or a memory injector then every single password you have on google saved is now in their hands. Some trojans so well made even malware bytes and such wont even pick it up.
So when someone has been hacked its due to normally link clicking. All it takes is 1 click on the wrong link even if masked to look exactly like the site it shows. Such as someone can edit a header on their browser and lets say your into dogs. You have a special dog website you always go to. The hacker figures this out creates a special link click that directs you to the website you think your going to about the dogs. Little does this user know they just allowed them access. All they got to do is mask a site or link to something you like they know you would click on and boom they are in.
This thread is an obvious attempt by the community managers to push the blame onto players. As if technology hasn't advanced and made it possible to gain details without a leak possibly by other means. Second 2fa is not a requirement by EA nor were long time players prompted to set it up. therefore it cannot be put on the player for not what you say "taking it upon themself". No It's your job to keep the game secure and definitely a job from a legal standpoint to verify sensitive payment data doesn't get leaked. Yes we agreed to the EULA but you also wrote it with the intent of upholding your end. My account was hacked over a year ago. I got off one night and the next morning everything was changed from my email which was changed to random letters at random numbers.com, to sensitive information like passwords. They even managed to open almost english customer support threads once EA locked them out.they managed to ban me AFTER THEY BROKE THE USER AGREEMENT SOMEHOW. I regained access 3 months later changed everything and finally set up 2fa but it was too late. I've been banned for over a year now Masters account almost 10k hours and not to mention the thousands I spent on skins and packs over the years being a prerelease player. And no I have never boosted or payed for anything to enhance my account. Period.
It's heartbreaking but I'm still fighting for hope and constantly trying to get unbanned. I get the same message every time "after reviewing blah blah blah we will not remove the restrictions on your account no further action will be taken"
I wish there was but 1 soul that worked for EA with a heart. People like me don't deserve to be pushed under the rug and told we should have done better. I loved Apex and it really got me through a lot. Ever since it's been an empty pit in my life and I hate even thinking about it
Community managers please just know I am upset and clinging on to hope so you can understand my frustration, I'm sorry for any disrespect
Community ManagerThis thread is several years old. I will lock it, but feel free to create a new topic. Thanks.
