@Lil10oahdi To appeal your ban, go to https://help.ea.com/en/
Log into your account
On the home page, select “manage your account”
A couple of options should drop down, select which one applies to you, in this case that would be my cases and ban history. If you would like to know why you were banned, select ban history. If you don’t see your van reason there, check your email (don’t forget to look in your junk mail!) you should have received an email notifying you of the ban, with the included reasoning.
To appeal the ban, click the three lines on the top right corner of the website. From there, select “games”, then “apex legends”. Scroll to the bottom of the page, and click the button that says “contact us”. From there it will ask you if you want to create a case. From there it will ask you to fill out case information (game, platform etc.)
You can appeal your ban up to three times. Be sure to provide ALL aplicable information into the case. If you do not get the ban removed, come back to AHQ to gain awareness for a ban you believe to be accidental. This can help, but only sometimes. There have been instances where people have been banned by mistake.
If you believe your account has been compromised / hacked, or maybe you simply forgot your password, head to https://help.ea.com/en/ select “manage your account” for instances where you think your account has been compromised, select “security” and proceed from there. If you have forgotten your password, or want to change it, select “change or recover password”
Best wishes and happy gaming!
Community Manager
