Purchased and redeemed a code for apex coins off of amazon from the EA seller. Waited 24 hours and opened apex through the EA app. Restarted PC. They have stolen my money and every case they say Amazon has to fix it when EA PROVIDES THE CODES. I want the coins or my money back.
EA help advisors are refusing to even confirm the code I redeemed worked and keep saying Amazon has ro resolve the issue. Help please lol.
“I understand what you're requesting for, but we can't share any information regarding any product codes/keys due to security reasons I highly value your understanding on this. Any purchases from Amazon, you will need to reach out to the appropriate retailer which is their support team. There's not much we can assist with since, as mentioned earlier we can't validate any content that goes missing for things coming from Amazon. I recommending trying to emphasize this with their support team.” lol
Another advisor literally confirmed I redeemed the code but couldn’t take action to fix my wallet this is ridiculous. EA needs to fix this.
One advisor ghosted me and the other gave me the contact Amazon while confirming nothing about my code or wallet status. If Amazon doesnt give replacements or refunds and EA advisors won’t do anything then my money was actually stolen. If I dispute EA will likely close my account. ggs
I am going to ask, probably some very dumb questions here, but hey here it goes:
The Amazon gift card you bought, from where, that is what country did you buy the card?
Is the platform/pc etc located in and registered in the same country you bought the gift card?
Did you try to redeem the card in a different country than it was purchased?
Is the game account registered in the same country as the gift card?
Yup and a link does not clearly answer the questions for me.
Please answer each of the questions clearly and concisely. Otherwise I will assume that the answer to this question "Did you try to redeem the card in a different country than it was purchased?" as a Yes I did try to redeem the card in a different country than it was purchased.
Like I said please answer each question and maybe I might be able to help you or provide a good answer to your problem.
