Missing APEX Items

@OldTreeCreeper Already tried everything said in that post and i still haven't gotten my coins. I think they already replied me and there seems to be no solution, sadly. Did you see the images i attached on this topic?

Well, i delivered them exactly as requested on their "proof of purchase" page and the adviser that answered me, told me that the images i gave him were "incorrect". I asked him what was wrong and he didn't know what to tell me! He just told me that their "tools" couldn't verify the screenshots i gave him and asked me to open a new case. Then closed the case, and now, after opening a new case and waited for too long, i can't chat with them anymore.

I mean, how is it possible that you can't verify asap what's going on in the account of one of your customers, on your own game? It's your clients' money you're dealing with.