Forum Discussion

Not applicable

5 years ago

missing heirloom shards

My heirloom shards went missing after I bought one heirloom, I had 450. EA didn't help me at all, so I was wondering if the community could help since I got so damn lucky. I was told that there was n...

discussion

EA_David

Community Admin

5 years ago

@StaticMeme76 Hi, looking into this, the account only ever had 150 shards. An heirloom shard pack always contains 3x50 shards, there isn't any way to acquire more in a single pack.

I can see these shards were spent 2 minutes after acquisition on the heirloom.

I can see in your case you report that it did indeed display 450 shards. This would be a visual bug, and definitely something we want to track, if you happen to have a pic or a clip I'll happily pass it on.

StaticMeme76

Not applicable

5 years ago

@EA_David My cousin's and brother saw me open the three apex packs that had heirloom shards, they are missing

hayhor
Hero (Retired)
5 years ago
@StaticMeme76 This is where pics or videos are extremely important. David said he viewed your history of shards and only saw 150.
- StaticMeme76
  Not applicable
  5 years ago
  I didn’t think something like this would happen so please understand that I don’t have a video of the three packs, two sets are missing