Forum Discussion

5 years ago

Solved

My account is blocked and new cases cannot be created

Today I logged in into Apex Legends from Steam, and found out my account had been disabled for some unknown reason. When I tried to follow this guide to fill a report, at step 4, the " banned or sus...

discussion

EA_David
5 years ago
@washfeetback Hi, can you try this link? Ignore the article mentioned, if you look under additonal options you should have an email creation option.

https://help.ea.com/en/help-contact-us/?product=origin&platform=pc&topic=dispute-ban-suspension&category=manage-my-account&subcategory=banned-or-suspended-account

washfeetback

5 years ago

使用您的链接后我无法创建案例，请帮助我，我急需帮助

EA_David

Community Admin

5 years ago

What happens when you click to create an email? It should have some pages to go through to fill your details?

benmcntsh
5 years ago
I'm having the same problem... when clicking on the link I see:
system.error title.system.error Whoops! That wasn't supposed to happen. We are working on the issue and we should be up and running shortly

I will try again later but as of today this link is broken.
I haven't played an EA game for probably 5 years and tried to play it takes two with my wife and it says my account is blocked 🤔