Forum Discussion

4 years ago

Solved

My EA Account got entirely reset

Alright so I have been playing apex for more than a year now and as always was trying to get on to play today but I had to login on Origin even though I have linked Steam. So I tried logging in with ...

discussion

Lox_B8L
4 years ago
Yeah the email exists but all the data has now been overridden or reset since it shows my joining date as 12/19/2021. So there's no way for me to even try accessing my older account since that email verification now redirects to this newer overridden data account if that makes sense

Rumpel1028

4 years ago

This happen to me in April..... 2 Heirloom account almost level 400 and I lost everything. My Origin account got reset somehow and I lost all Apex progress and all games I had owned through Origin. I tried contacting EA about it a couple times, but the problem was my account said it had been created in April 2021 so there was no way to prove anything

Lox_B8L

4 years ago

@Rumpel1028 That really sucks, I have exactly the same situation now and as you may know, it's complicated to explain since the data makes no sense.

Cheese9Man
4 years ago
@Lox_B8L @Rumpel1028 Dang that sucks. Do you have at least a screenshot of you playing before the said date of creation?
- EA_Kent
  Community Manager
  4 years ago
  Hey @Lox_B8L,
  
  For help with something like this it would be best to reach out to the EA Help team so they can take a look at your account. I'm afraid we don't really have the tools to look into this here on Answers HQ.
  
  For more details on how you can set up a case with the team check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you'd rather.