Negative Apex Coin

Hey there, this is an unfortunate event, sadly. Essentially, what's happened is a soft chargeback. But, instead of issuing a ban for the chargeback you were hit with negative coins. Which believe it or not is much better than a chargeback ban which is what is handed out in a lot of cases for any game with a chargeback. 

You will need to explain the importance and how serious things are that they had done as it can cause you to either lose money from your bank or access to your account due to a chargeback. You are responsible for the account and what happens to it or on it being the account holder. While it does suck chargebacks just are not something any game normally entertains. So the coins will most likely remain negative indefinitely until you pay them off fully over time or all at once. To address this concern, you will need to purchase what is negative. As that was added to your account and most likely was not removed what was purchased. 

I'm trying to top up my account so I can pay for the denials, BUT it won't let me buy Apex Coin. I've tried more than five cards, debit and credit, Klarna, and PP, and nothing. I understand the suspension, and thank God it didn't come to that. But I find the rules unfair.

When it was first done, I explained it to them via chat and gave them all the details. And the cases were closed anyway.

You may need to contact customer support. There is a chance they fully refunded it and things just have not populated fully yet. I can't say for sure other than going off other issues ive came across similar to this. I would def get in contact with support though regarding this to see if things just didnt fully populate yet and update or if you do indeed need to purchase the full 28k coins. Could be a chance its rejecting the payment due to it not being the full 28300 coins. 

But, you also may need to contact your bank to let them know your purchase is legit and to not flag it. At this point i dont feel its EA rejecting the coin purchase but since you did a chargeback originally your bank has maybe flagged it as a fraudulent payment. 

iDiosHero​ 

E9ine_AC​ is correct in what they have passed on to you. You are currently lucky that a ban was not placed on your account.

You may want to read this Players/Parents, video game control is in your hands. Account Security 101: | EA Forums - 12556453 

This post covers security and safety issues regarding your account along with account responsibilities. 

It would be probably safest if you created an account for your child (as long as they meet the age requirements in your country)  to avoid such issues in the future. Also of note is that under the TOS agreement sharing accounts is not allowed. 

Yes, I understand that sharing an account is not allowed, but he used it at a time when I wasn't there, and I think I explained all of that in a ticket. My card was registered because I had obviously made other purchases, and I didn't see why I shouldn't save it for another occasion.

For now, I'm only interested in paying those negative Apex coins so I can continue buying anything else. I've been playing Apex for years.

E9ine_AC wrote:

Essentially, what's happened is a soft chargeback. But, instead of issuing a ban for the chargeback you were hit with negative coins. Which believe it or not is much better than a chargeback ban which is what is handed out in a lot of cases for any game with a chargeback. 

iDiosHero​ What E9ine_AC​ had said is correct, your Apex Coins can go into the negative when you chargeback, (and often times, this is due to some of the coins being spent, so when you requested a refund, you have "used coins" that were paid for but isn't anymore).

Which again, having negative coins is much better than a ban on your account as those types of bans tend to be permanent.

Asmodeus566 wrote:

You may want to read this Players/Parents, video game control is in your hands. Account Security 101: | EA Forums - 12556453 

This post covers security and safety issues regarding your account along with account responsibilities. 

As for what Asmodeus566​ had said, there's a lot of security issues to be aware of, and I'd also suggest locking your card or the payment method itself, (if you are able to through the platform you are playing on).

What I mean by locking is:

• When a purchase is made with your card, it is automatically declined as the card is locked, (which would require you to unlock the card in order to make a purchase), and this would help prevent unauthorized purchases, (especially when your card was lost or stolen).
  
  Note: This feature is offered by most banks, (and you may need to use a different app to access this feature, as for example; my bank has a bank app and a card app, so if I wanted to lock my card, I would go through the card app).
  
  
• As for locking the payment method itself, you would be enabling a password or a pin requirement, (which I believe only Xbox and PlayStation has, but I'm not entirely sure), and that will only let you make a purchase if the correct password or pin was entered.
  
  I also know with Steam, you can save the card's payment information, but it would still require you to enter the card's CVC/CVV code, (the 3 digit security number on the back of your card), instead of a password or pin, which can also help, (unless your child gets a hold of your card and knows how to enter that information in).
  
  

E9ine_AC wrote:

You may need to contact customer support.

E9ine_AC wrote:

You also may need to contact your bank to let them know your purchase is legit and to not flag it.

I'd also suggest doing this as well so EA would know it wasn't intentional and so your bank won't block your future purchase attempts.

• For contacting EA Support: EA Help | Contact EA, (and more information can be found here: EA Help | Orders and Rewards).
• For contacting your bank, their phone number should be listed on the back of your card, (which you would want to call the member services number for your bank, (and not the card holder services' number, if their number is also listed on your card as well)).
  
  Note: You can also Google your bank's phone number or call one of your bank's physical locations.

Lastly, (just so you know), the EA Forums is separate from EA Help, (which means that any account related issue can only be handled through EA Help: Official Support).

Additional links, (if needed):

• EA Help | EA Account Support
• EA Help | Apex Legends™ Support
• EA Help | Troubleshoot Technical Issues for EA Games