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Will5d's avatar
Will5d
2 years ago
Solved

no ban history but still got banned

So, here is my current situation. On May 15th, when I was playing apex, I suddenly got banned for no reason. Thus, I checked through both my email and online ea ban history, and I found out I didn't ...
discussion
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @Will5d 

    It would be best to submit a dispute with Terms of Service. Instructions for that can be found in the article here. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @Will5d 

It would be best to submit a dispute with Terms of Service. Instructions for that can be found in the article here. Thank you.

  • CuteBaby0's avatar
    CuteBaby0
    2 years ago

    I already did and never heard it back from ea team. 

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @CuteBaby0 

      It can take a few days to get a response from ToS. You're always welcome to open a case with an advisor to see if they have an update. In case you didn't receive the email. Cases can be opened here.

      • Shirtless_Fuse's avatar
        Shirtless_Fuse
        Rising Vanguard
        2 years ago
        @EA_Aljo Since this is a forum about bugs can you please acknowledge that this might be a bug since we aren't recieving any emails or official statements instead of telling us you can't help and locking threads.

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