Solved
no ban history but still got banned
So, here is my current situation. On May 15th, when I was playing apex, I suddenly got banned for no reason. Thus, I checked through both my email and online ea ban history, and I found out I didn't ...
Forum Discussion
I already did and never heard it back from ea team.
EA_Aljo
Community Manager
Community ManagerIt can take a few days to get a response from ToS. You're always welcome to open a case with an advisor to see if they have an update. In case you didn't receive the email. Cases can be opened here.
- @EA_Aljo Since this is a forum about bugs can you please acknowledge that this might be a bug since we aren't recieving any emails or official statements instead of telling us you can't help and locking threads.
I also ran into this issue May 30th, I was playing for an hour or so, and my friend came on, I joined him in the firing range, left shortly after to invite another friend. As soon as I got to the Lobby I got sent back to splash screen and it indicated that my account was banned. I received no email about a ban, and there is nothing in my ban history. I opened a case with EA and they told me "We checked the account you used to create this case but didn’t find any restrictions on it." Well no *.... then why do I still get the message. There is something going on here as I have never cheated, used macros, or anything of that nature. This is beyond frustrating as it seems EA reps just don't look into things deep enough or just don't care.
I ran into this same issue with Simcity Buldit, where I was just banned without explanation. I have sent multiple request and get back "you broke the rules'. They never explain what rule I broke. Very frustrating for a 7+ year player of the game. Worst customer support experience I've had with a company.
