No reply from the TOS team
I got banned around 10 days ago and all i got was the initial email and nothing more. Only by trying to delete my account that i managed to talk to someone, it's been a week and there was no response...
Forum Discussion
Yes i did,checked over and over again. Kinda funny to thing that i got a quicker response when i tried to delete my account.
EA_David
Community Admin
Community Admin@buukky Hi! Looking into this I can't see any cases older than the "delete" case that you mention. Do you happen to have case numbers for the older ones, and I'll try to find any issues with the system and highlight them to the relative folks?
It looks like your active cases were created as regular support cases, then moved to ToS, and that can take a bit longer than usual.
Can I check if you've tried creating an appeal using the precise steps on this page? If not, I'll ask to do so, as it may be a better way to get this looked at.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thank you.
#61564854 and #61847797
I did the steps that you mentioned, but the only solution was to email an EA advisor. I'll add a screenshot of the page
- EA_David
Thank you for those, we'll look into them.
And yes for a ToS appeal you would submit a ticket/email using the form there.
Sorry that this hasn't been a smooth process so far, but once that ticket is silubmitted things should start moving forward.
