Random Apex Ban

Hi there. Thanks for reaching out. Unfortunately, we can't help with bans over the EA forums. You'll need to submit a dispute. There are instructions that in the article here. ToS will review the ban and let you know if it can be overturned or not.

I have already submitted the claim, it was confirmed cheating? This is incredibly frustrating. I've never downloaded nor used a hack in my life. There was no proof given, merely, "the ban is correct." How does that make sense from a customer service standpoint. I've had the game for more than 6 years. I submitted another appeal, but this is super frustrating given, I came back to the game after not playing in a long time, and wanted to have fun. EA_Aljo​ Can I be connected to someone in customer service or ToS team, because ai bot is not helpful and there was not an explanation for the ban.

I'm sorry to say, we ToS is not available for discussing bans. This also is not handled by our advisors. The best I can suggest is to submit another dispute. Unfortunately, we don't have any assistance available for bans over the EA Forums.

EA_Aljo​ I get that, but if the ToS team isn't able to provide any reasoning or proof that it happened, and just says correct decision, how am I supposed to appeal correctly. Seems like this system is broken not only for me but for many people in these forums.