No Response from Ban Dispute
My account was banned for no reason in March, so I disputed it immediately after receiving my ban. The only option in EA help is "contact via email". So I supplied my information(email, name). And a...
Forum Discussion
EA_Pulsar
Community Manager
Community ManagerHey @YaTealu if you can't see your case on your account at https://help.ea.com/en/my-cases/, there is a chance that it hasn't been submitted for some reason.
You can always submit a new case by following this article on our website: Get information about your EA Account lock, ban, or suspension
The response time can take from a couple of hours to a couple of days but the team will always respond.
- @EA_Pulsar Thank you for the response. However, in my case, the submission has been over two months, and not a single response has yet been made. I submitted multiple cases, and none of them have any form of response.
I have recently had this same issue occur to me. I was told it was a bug, not actually a ban, and It would be fixed a couple hours. It has been almost 3 days with still no word on when it will resolve. I attempted to even re open the case and was told I would get an email (which I also have never received). I lost a whole weekend (which is when I can play because of work) and still don't know if this will even be resolved before next weekend :/.
Hello, management number, my account was blocked on the 10th, and then your customer service said that my account was fine. It was unblocked last week, and then it was blocked again a few days ago. I didn't know why I was blocked from beginning to end, and I recharged it during the period of unblocking, and then I was blocked again. I need a reasonable explanation.
Hello, my friend, my account has been blocked for almost a month, and there is no email. At first, the customer service said that there was no problem, but I still showed that it was blocked, and suddenly it was unblocked for three days inexplicably, but it was blocked inexplicably again. I didn't know what happened from beginning to end. I needed a specific reason and explanation. I didn't know what happened, and I didn't know how to react to your team. I just said that I violated agreement 6, but I didn't know from beginning to end.
