Omega Point Pathfinder skin disappeared

Hey EA! So I'm finally able to play Apex legends again after recently upgrading my GPU. I played for a little while when the game first launched, but eventually I got sick of my PCs performance so I had to resort to some other games for a while. Apex legends was one game in particular I was really looking forward to playing on my new RTX 3080. I've been having a blast so far, but one thing that's really bugging me is that I'm missing my Omega Point Pathfinder skin. I noticed this right away as he's my favorite Character and it was strange to see him in the home screen with no skin equipped when the Omega Point skin was definitely on him before. After researching this particular issue, it looks like a lot of people also experienced this and was able to get it resolved. I've called an EA support agent and I was advised to create a forum on here in hopes of a team member to see it. I wish I had noticed this skin missing earlier, but I wasn't really able to run this game during the time it had gone missing for people. I really hope I'm able to get it back despite this late request. I don't think its fair how it was automatically removed when I clamed this properly by linking my EA account to my Twitch Prime gaming account. 

One thing I found interesting is that I had a small issue claiming the most current reward on twitch prime - Bloodhound’s “Frosthaven” skin . I re linked my Twitchprime account with EA and that seemed to work but the Omega skin still didn't re appear. Please help !