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Iyzel's avatar
Iyzel
Seasoned Newcomer
2 months ago

Ongoing Case Nightmare – Support Confusion and Zero Resolution After 6 Days

I originally contacted EA Support after the AI assistant failed to help me, and a human support agent opened Case #1. They told me EA would reach out within 72 hours. Well, here I am nearly 70 hours ...
discussion
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

You'll need to open a new case then. That can be done here. When you get in touch with an advisor, ask them for an update on the previous cases.

Iyzel's avatar
Iyzel
Seasoned Newcomer
2 months ago

That's what I've done - (the chat I mentioned above), and then Agent #3 said both cases are fine and that EA will “eventually” get back to me.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Ok. You'll just have to wait for an update then. Please keep an eye on your email.

    • Iyzel's avatar
      Iyzel
      Seasoned Newcomer
      2 months ago

      I will, thank you!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        You're very welcome!

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