Forum Discussion

Seasoned Newcomer

11 months ago

Ongoing Case Nightmare – Support Confusion and Zero Resolution After 6 Days

I originally contacted EA Support after the AI assistant failed to help me, and a human support agent opened Case #1. They told me EA would reach out within 72 hours. Well, here I am nearly 70 hours ...

discussion

EA_Aljo

Community Manager

11 months ago

You'll need to open a new case then. That can be done here. When you get in touch with an advisor, ask them for an update on the previous cases.

Iyzel

Seasoned Newcomer

11 months ago

That's what I've done - (the chat I mentioned above), and then Agent #3 said both cases are fine and that EA will “eventually” get back to me.

EA_Aljo
Community Manager
11 months ago
Ok. You'll just have to wait for an update then. Please keep an eye on your email.
- Iyzel
  Seasoned Newcomer
  11 months ago
  I will, thank you!
  - EA_Aljo
    Community Manager
    11 months ago
    You're very welcome!