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Iyzel's avatar
Iyzel
Seasoned Newcomer
8 months ago

Ongoing Case Nightmare – Support Confusion and Zero Resolution After 6 Days

I originally contacted EA Support after the AI assistant failed to help me, and a human support agent opened Case #1. They told me EA would reach out within 72 hours. Well, here I am nearly 70 hours ...
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Iyzel's avatar
Iyzel
Seasoned Newcomer
8 months ago

That's what I've done - (the chat I mentioned above), and then Agent #3 said both cases are fine and that EA will “eventually” get back to me.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 months ago

Ok. You'll just have to wait for an update then. Please keep an eye on your email.

  • Iyzel's avatar
    Iyzel
    Seasoned Newcomer
    8 months ago

    I will, thank you!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      8 months ago

      You're very welcome!

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