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asukojo's avatar
asukojo
5 years ago

Prime skin-Wraith Queen of Heart doesn't show up

I've been claiming prime skins without any issue but today, I claimed it, installed the patch, login in but it doesn't show up. I power cycle PS4 and still no luck. Anybody has same issue ?
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Ashimith's avatar
Ashimith
5 years ago

I never had to link my twitch prime with EA through "link game account" from prime page, i linked it through https://signin.ea.com/p/thirdparty/login?client_id=twitch_client&platformId=twitch some time ago and claimed a bunch of skins from last year with no problem.

If i try to link my account through the prime page now, after i write down my email and password from my EA account, i get an error saying that the request cannot completed and i should try later.

I tryed everything i found on google with similar problems with no success. I also tryed to link my prime and bungie/steam for the destiny 2 loot and everything went smooth and got the loot instantly, and judging from how many people have exacly the same problem i assume its from EA''s side.

asukojo's avatar
asukojo
5 years ago

@Ashimith Do you have multiple EA accounts with different email address ? 

If yes, you need to login to each of them and make sure there's no amazon account linked to it : https://myaccount.ea.com/cp-ui/connectaccounts/index

All EA accounts should be blank like this.

Then you can retry the steps above.

  • Choves's avatar
    Choves
    5 years ago

    @asukojo 

    Hello,

    For some reason it says I can’t unlink Amazon from my ild EA account until July. Any suggestions? I’ve tried the instructions on the post above. Thanks!

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