Problems with getting unbanned

espadakillar69 wrote:
Are you a paid customer?

To my understanding, being a paying customer has no impact on how a ban is handled, as all bans are treated equally.

VoringVorb wrote:

Aljo, so what do we do?

EA_Aljo​ had already provided all that you can do, (which is to contact the EA TOS Team), as there's sadly no other way to appeal a ban outside of the EA TOS Team, (so if the EA TOS Team won't overturn the ban, that does mean that the ban will remain active on your EA Account.

IAmDxnDxn wrote:

I'd love to know what actions we can actually take compared to sending emails that feel like they barely get glossed over...

To my understanding, appealing a ban is only through email with the EA TOS Team, and while it seems like it gets overlooked, each time you appeal the ban, a different EA TOS Team member will review the appeal and make a decision.

After your 3rd appeal, any further cases does get an automatic reply, (which informs you to not expect anything further), and the case will be closed, (which does mean that the ban is sadly permanent).