Forum Discussion

Seasoned Newcomer

1 day ago

Random Apex Ban

I've been playing Apex since before season one in 2019, never have touched any hacks or anything like that, my account has 850+ hours. I recently decided to get back into the game, and after a day of...

discussion

EA_Aljo

Community Manager

1 day ago

Hi there. Thanks for reaching out. Unfortunately, we can't help with bans over the EA forums. You'll need to submit a dispute. There are instructions that in the article here. ToS will review the ban and let you know if it can be overturned or not.

rolis17
Seasoned Newcomer
1 day ago
I have already submitted the claim, it was confirmed cheating? This is incredibly frustrating. I've never downloaded nor used a hack in my life. There was no proof given, merely, "the ban is correct." How does that make sense from a customer service standpoint. I've had the game for more than 6 years. I submitted another appeal, but this is super frustrating given, I came back to the game after not playing in a long time, and wanted to have fun. EA_Aljo Can I be connected to someone in customer service or ToS team, because ai bot is not helpful and there was not an explanation for the ban.
- EA_Aljo
  Community Manager
  23 hours ago
  I'm sorry to say, we ToS is not available for discussing bans. This also is not handled by our advisors. The best I can suggest is to submit another dispute. Unfortunately, we don't have any assistance available for bans over the EA Forums.
  - rolis17
    Seasoned Newcomer
    23 hours ago
    EA_Aljo I get that, but if the ToS team isn't able to provide any reasoning or proof that it happened, and just says correct decision, how am I supposed to appeal correctly. Seems like this system is broken not only for me but for many people in these forums.