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Community Manager

Re: Banned for someone else’s action

Thanks for your visit to the forums!

Unfortunately, this post was posted on the board of Origin. Therefore I had to move your post to the appropriate board. No worries, but please pay attention to this in the future.

Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

They will only be able to respond to the email associated with the EA-account.

The process to contact our ToS team can be found here: https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA-account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Good luck.

1 Reply

Asmodeus566
Hero+
4 years ago
@keyshawngoat sorry to hear what happened to you. I hope all goes well for you. Please be aware that according to the TOS you are responsible for your account and all that happens on it whether are not you caused a breach with the TOS. Your Ban may or may not be lifted that is up to the TOS team I am just someone like you that is willing to give you one big piece of advice.
Keep your account safe, that may mean not letting someone who might get toxic use your account, if someone did as is your case I would think twice about letting them on the account again as these types of bans depending on the type of toxic behavior can increase in length drastically or go straight to perma ban.
wish you the best of luck and keep your account safe.