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keyshawngoat's avatar
4 years ago
Solved

Banned for someone else’s action

I was recently banned for 7 days on my ea account for hateful conduct but I was not the one playing it was my cousin playing the game. He came over my house and I told him he could play the game but ...
  • EA_Leeuw's avatar
    4 years ago

    Hey @keyshawngoat 

    Thanks for your visit to the forums!

    Unfortunately, this post was posted on the board of Origin. Therefore I had to move your post to the appropriate board. No worries, but please pay attention to this in the future.

    Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

    They will only be able to respond to the email associated with the EA-account. 

    The process to contact our ToS team can be found here: https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA-account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Good luck.

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