Re: Heirloom lost feels bad

Thanks all,

l yeah we already have tickets out but my friend and I put them out the moment it happened with super specific details like the time day and number of packs since he opened. Unfortunately no video, but hopefully apex people can see that he got one. Lol I can’t believe the excitement followed by immediate despair that happened. 

To clarify, the heirloom animation popped up and was opening but the match got in the way. We check every day since it happened to see if it pops up but it never does. Hopefully an ea member can read this message and look into it on poweraphid18550’s behalf. I checked similar posts and ea_david has looked into other people’s accounts for them on these forums. Most cases were that it didn’t appear but was in their inventory. This is not the case for my friend. 

TG

@hayhor @Thank a million! I will say the outcome on here for future inquiries. 

@MandatoryIDtagCorrect the rewards are instantly added to the account. The animation is just that an animation showing you what you obtained. So it should be there if he had gotten it. Since the rewards are instant and the animation means nothing.

I don’t have a clip. But I’m not asking ea to take my word for it. Just check the logs of packs opening. Previous posts suggest that ea has specific info about the contents of every pack people open. Hopefully they can see my friends pack. I do think it’s odd that the heirlooms are not there considering this has happened before with legendaries and they are in the inventory despite the animation being cut off. 

Hey @ThickGrape, 

Like others have already mentioned, the contents of a pack are added to your account right when it's opened, even if you don't actually see the animation. If your friend was supposed to receive heirloom shards, they would have been added to his account even if the pack opening was interrupted. 

If he'd like someone to double check the contents of the pack he opened it would be best to have him reach out to the EA Help team so they can take a look. For more information on how to set up a case with them check out the EA Help website. He can also speak with them over Twitter or Facebook instead if that works better for him. 

/Kent

Thank you for the info ea kent. Yeha we have tickets out already. Only reason why I posted here is because ea_david has looked into accounts for people in the past on these forums and was wondering if it could be done quicker then waiting. For the ea help team. 

mike