Re: Heirloom lost feels bad

I don’t have a clip. But I’m not asking ea to take my word for it. Just check the logs of packs opening. Previous posts suggest that ea has specific info about the contents of every pack people open. Hopefully they can see my friends pack. I do think it’s odd that the heirlooms are not there considering this has happened before with legendaries and they are in the inventory despite the animation being cut off. 

Hey @ThickGrape, 

Like others have already mentioned, the contents of a pack are added to your account right when it's opened, even if you don't actually see the animation. If your friend was supposed to receive heirloom shards, they would have been added to his account even if the pack opening was interrupted. 

If he'd like someone to double check the contents of the pack he opened it would be best to have him reach out to the EA Help team so they can take a look. For more information on how to set up a case with them check out the EA Help website. He can also speak with them over Twitter or Facebook instead if that works better for him. 

/Kent

Thank you for the info ea kent. Yeha we have tickets out already. Only reason why I posted here is because ea_david has looked into accounts for people in the past on these forums and was wondering if it could be done quicker then waiting. For the ea help team. 

mike