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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Re: How long do EA bans last? Asking for a friend.

Hi @55412765

Suspensions can vary depending on the account history and the activity that led to the action being taken. 

In many cases a suspension will last a week while a ban is permanent, but you should also receive an email with more information regarding any action taken on your account. Could you check out your email inbox (spam and junk folders too just incase) for an email from the address 'noreply@ea.com

If you're not finding that email feel free to reach out to support . They may be able to let you know what the suspension was for and how long it will last.

- EA_Lanna

2 Replies

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  • @EA_Lanna Why are bans permanent? Instead make sanctions permanent for users like I banned by offending, bullying, or hateful conduct also thank you for letting me know! ☹️ if I am banned permanently is it recommended to delete said account
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @55412765

    I can't help you figure out how to circumvent a permaban. Bans are added by Terms of Service for a reason and we won't offer support or advice on how to get around those bans.

    All we can do for you is share a link to more information about bans, why bans are added and how to appeal them if the rules weren't broken: EA Bans and Suspensions - How they work and how to get in contact with us. We've complied information from EA Help articles together into this thread to create a helpful guide/FAQ. Hopefully it helps

    - EA_Lanna

  • 7kusc8hqnz29's avatar
    7kusc8hqnz29
    New Rookie
    5 months ago

    If you're gonna ban small players for trash talk or cursing/hateful speech, then you need to ban all the pro players and content creators cause all they do is talk crap about Apex and talk crap about other players if not then unban people cause that's not fair 

  • LCD_Wh1t3zZ's avatar
    LCD_Wh1t3zZ
    Seasoned Newcomer
    5 months ago

    Hello,Lanna.I need your help urgently.During the last two days of the game, I encountered network fluctuation (my area needs a game accelerator to play the game), and then the game exited to the home page, and "Anti-cheating backend check failed" popped up. I think this is caused by file damage. I decided to uninstall the game and reinstall it, but I was banned for no reason when I logged in again. From being banned for no reason to now, I haven't explained the reason. I guess it's because of the fluctuation of the network that anti-cheating thinks I deliberately bypassed the anti-cheating system, and I haven't been able to sleep because I care about my account. I have been playing Apex since the first season. I have invested a lot of time and energy in this game. I love my account very much, but I haven't got any help from online customer service so far. I am helpless and hope to get your help.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey there,
     
    This thread is quite a few years old and is being locked here to avoid further necroposting.
     
    Feel free to create a new thread if there's a subject you're wanting to discuss that doesn't have a more recent topic, thanks!