Re: i did not receive any heirloom shards from the Apex Anniversary Packs

@SpyrosFPS I believe this does not apply to the anniversary event as it was not an heirloom, and I even don't agree with this statement because that means that the packs can be manipulated and there are few things totally wrong about this.
1- when an event is launched and I buy the packs then I SHOULD NOT be forced to open it during the event itself, that is just BS .......I bought it so I should get it.
2- when someone buys packs the content of the packs should be fixed and should not change after a period of time, the system should not be linked to the time period, it should be linked to purchase type.... which is another BS.
3- this information were published when the shards were introduced but because the event was different then they should have given new information to confirm what is going to happen, this is called negligence and laziness

@maximas1986 The contents of the event pack don't change, you can open whenever you want. Since he has 24 packs but the not one containing shards which you get after you fill 24/24 progress bar, he didn't receive them.

That being said since a lot of money is involved, his best bet would be to contact a dev. These support staff don't know jack, and will only give you vague replies.


@i_Melody_TTV did you get all 24 items from the event when you opened the pack later? I believe you should have, as confirmed by a dev.

@SpyrosFPS @maximas1986 @BaldWraithSimp @hayhor

Some updates from EA.

EA:
If you have unlocked all the contents and did not received the shards then we can try to report the issue with the team as a bug so they can investigate the case and try to fix it as soon as possible. Meanwhile it is not confirmed if the team will be able to add the shards on the account or not.

My next question was: Could i get a refund if shards cannot be placed back into my account, if its a bug its not my fault. And what is the expected timeline for me to get answers?

EA:
The team always tries to make sure that the game is not facing any bugs, but investigating an issue is sometimes tricky as the team needs exactly to copy a situation which triggers a bug. But hope the team will be able to fix any issues with the grant of the heirloom shards in game, meanwhile it's not possible from our end to share an expected time frame regarding the investigation.

@i_Melody_TTV Funny how revolving skins, the response is this quick as opposed to being banned or have a general question surrounding the game xD

@i_Melody_TTV Typical customer service answer xD, so I think the only thing you can do now is wait