Re: I didn't use cheat and I got banned ON HWID

Heya @bo9day8 

You should know what software is running on your PC when playing Apex Legends.
If the cheats were only active when he was playing, you might be able to get unbanned.

If you feel your account was flagged as a false positive and you did nothing wrong, you best reach out to the Terms of Service team.

Click here to reach out to the Terms of Service team.

They try to reply within 5 business days but it could take a bit longer due to the increased safety measures being put in place.
Just keep an eye on your mailbox and also check your spam and promotion folders as sometimes these emails can get routed over there.