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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Twitch Prime Pack security code email not sending

Sorry to hear that you guys are having issues. If you are not getting the code @AHincy @GodsColdTea and @FourStringL0B0 then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.


Darko

8 Replies

  • AHincy's avatar
    AHincy
    6 years ago
    I have contacted them multiple times thus far with no follow up on their end.
  • Hey  @AHincy @GodsColdTea and @SlayMeBaby  I had this problem as well. Tried all the posted fixes and nothing worked. I finally had the idea to try and get my screens, the ones we have to go through to link the accounts, to match what EA had posted. Meaning i had to get rid of that verification/security code page because they never show up. I figured it out this am. If you go to your EA account and under the security tab/ page check and see if you have the account verification setting turned on, its the setting that sends out an email with a code if EA doesn't recognize your device or where you are logging in from. Mine was and I disabled that setting. Went back to Twitch Prime, after disconnecting my Twitch and EA account, went though all the steps again, clicked Apex, clicked the skin i wanted to claim, my screen showed i had already claimed it from the countless attempts to connect the accounts, then clicked the box that said to link accounts to claim, Said yes to authorize twitch accessing my EA data, the logged into my EA account on the next screen, then i got the screen to link the accounts clicked link. logged into apex on my Xbox and boom twitch prime skins. <<<<TL/DR>>>>> Disable the account verification setting on your EA account then try and link the accounts

  • lesliemth's avatar
    lesliemth
    5 years ago

    I thought I had the same issue, only to realise that when I first created my EA account, I chose to use the mobile app authenticator. I opened the app authenticator I linked my EA account to on my phone and used that code. It worked.

  • Thank you so much this worked perfectly, i was just about to give up, thanks again. 🙂

  • xRyan915x's avatar
    xRyan915x
    3 years ago
    @DAMaster667 You are the best ever. I just sat here for over 2 hours basically crying like a little girl bc I couldn't get it to connect and I stumbled across your comment and it worked perfectly.

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