Community ManagerHey Linus1875,
Thanks for taking the time to describe the situation. Accidental purchases happen; it seems the timing didn't work in your favor in the video.
This likely isn't the response you were hoping for, but I'm afraid we don't have the necessary tools to handle refund requests here on the forums. Live support is the go-to for this, so if they say a refund isn't possible for in-game items, unfortunately, that would be that.
Thanks for the response. As I mentioned, I already contacted support. They told me that they don’t have access to accounts/items. However, when I asked if there was anyone else I could contact or if they had another department for this, they just said yes without actually providing me with any contact information.
I genuinely don’t understand how this system is supposed to work. Who am I even supposed to contact if the official customer support itself doesn’t have access to these things??
Community ManagerLinus1875 While I can't be certain, I believe live support directed you to the forums so you can share your feedback on the experience, as we do pass it along. But sorry to say, if live support was unable to provide that refund, there's nothing more we can do for you here.
Community ManagerCommunity Manager
