Hey zhanshenyu7,
You won't be able to unlink your Steam account unless that ban is removed. You can reach out to our terms of service team here. They'll be able to take a look at this for you.
Community ManagerHey zhanshenyu7,
You won't be able to unlink your Steam account unless that ban is removed. You can reach out to our terms of service team here. They'll be able to take a look at this for you.
Hi EA Community Manager,
Thank you for your reply. I need to clarify a misunderstanding:
It is my EA Apex Legends account (ID: zhanshenyu7, email: [edit: email address removed]) that has been permanently banned, not my Steam account.
My Steam account is still in normal status. However, because my EA account is banned, I cannot access the settings page to unlink the Steam account. I want to unlink my normal Steam account from this banned EA account, so I can use the Steam account to link to a new EA account.
Is there any way to manually unlink my Steam account from the banned EA account?
Thank you for your help.
Community ManagerHey zhanshenyu7,
I appreciate the clarification, but you can't unlink that Steam account until the ban is lifted from your EA account, and that's not something that we can change. You'll need to reach out to terms of service with an appeal, and then they'll be able to see if the ban is justified or not. If they do lift the sanction, then you'll be able to unlink your Steam.
Community Manager
