Requests for help and personal opinions about missealing

I need your help urgently.During the last two days of the game, I encountered network fluctuation (my area needs a game accelerator to play the game), and then the game exited to the home page, and "Anti-cheating backend check failed" popped up. I think this is caused by file damage. I decided to uninstall the game and reinstall it, but I was banned for no reason when I logged in again. From being banned for no reason to now, I haven't explained the reason. I guess it's because of the fluctuation of the network that anti-cheating thinks I deliberately bypassed the anti-cheating system, and I haven't been able to sleep because I care about my account. I have been playing Apex since the first season. I have invested a lot of time and energy in this game. I love my account very much, but I haven't got any help from online customer service so far. I am helpless and hope to get your help.

To sum it up：I found that the process of self-certification is very difficult, completely ignoring the feelings of players, communication is difficult, and the cost of communication is high. I am very disappointed in this as an EA player for 9 years. I have maintained a non-cheating game for 9 years, yet the anti-cheat system actually thinks that I will cheat in the 10th year. I used to buy New Year's games with practical actions every year, but now I and my friends around me may not support EA anymore.