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Well, that for SURE is a mistake.
I mean, on the surface, that makes sense. But that's like fail 101 in understanding people. People who complain and who log into a game are the ones who care about your game, but want to see changes. And when you ignore that, yeah, you know what? They eventually leave. And then, duh, some dev 'Wonder's why?'
It's not some big mystery. Those who don't care, really, about the game, ditch it immediately. Those who play and don't complain are the ones who are fine with the way things are. But if you care about expanding your own game, you should care an awful lot about what those who play, but complain, and who you might lose, are saying.
Garbaj needs a good knock in the head, but I doubt he has any real experience on what feedback is supposed to be used for. I mean, devs probably don't have that much either. It's pretty obvious that games that have lost popularity have had a lot of people complaining while they played, and then those people quit. See 'OVERWATCH' for a constant list of failure in this department :P. although it isn't the only one.
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