Hi
I haven't received my twitch prime loot after having my account linked with apex legends.
I opened a support ticket with EA tech chat support in December and was told it would be rectified by Dec 24th.
Today is Feb 11th and it still has not been fixed, I tried to claim new loot today (Fuse and Wraith skin) but still no joy... Yet another ticket opened with the guys on chat support and I’ve been told to post on here in the hope that some picks this up...
Thx
The drama start when you've multiple accounts using different emails (like I had) and your browser stored your login so when try to link, it linked to the one currently log in.
Steps to fix this:
1. LOG OUT all EA accounts , including APEX FORUM (very very important step).
2. Go to prime gaming, login with your Amazon account : https://gaming.amazon.com/loot/apexlegends
3. Click ""Link Game Account"" , it will ask you to put your EA account login you want to link (username and password).
4. Check the pairing: https://myaccount.ea.com/cp-ui/connectaccounts/index". You should see something like this:
5. If you see correct pairing, restart Apex & console and relogin.
Thx for the quick reply, I’ve tried all those and EA is linked correct. I’ve only ever had one account/email...?
