Hey,
So I claimed the new Twitch Prime skin for Octane but I still haven't received it in game. It's been 3 days now so I'm not really sure what's going on. Any assistance would be greatly appreciated. And I checked to make sure and my accounts are.linked properly because it's the same account I used to get the other 2 skins
I'm having the same issue!
@Nothnbutsutton Other 2 skin were show up but this one doesn't ?
I've all three skin still working for me.
That's weird, and you only have 1 account, right?
Do you have twitch prime still active ?
Are you pay monthly or using amazon prime or 30 days trial?
I've had the same issue since the day the skin was released on Twitch Prime. I immediately claimed it and no matter what I do it hasn't showed up in game. :/
Community Manager
@QTIWB wrote:
I've had the same issue since the day the skin was released on Twitch Prime. I immediately claimed it and no matter what I do it hasn't showed up in game. :/
It sounds like the Twitch loot may have been sent to a different EA account that was linked up with your Twitch Prime membership. Please check out this article below detailing instructions on how to un-link and re-link accounts. If the Twitch promotional content is still missing, there is information at the bottom of the article on how to contact Twitch Support for assistance with missing Twitch Loot.
Twitch & Apex Legends
https://help.ea.com/en-us/help/apex-legends/apex-legends/apex-legends-and-twitch
I'm having the same issue :/ When I originally claimed it there was a message on the Twitch page about some issue with accounts linking? I think that may have caused a problem. It keeps telling me to link my accounts as well even though they've been linked for months.
Yeah everything is fine and when I go to support it says it’s a twitch thing which I’m it’s not bec Ubisoft has no problem when I got the R6 ash thing
i have the same problem and got to go to amazon support then told to go to EA support then back to amazon then back to EA in the end i gave up... * the skin
Community Manager
