Two Accounts Banned With No Reason Given - TOS Appeal Pending for Weeks

DDAVA3 wrote:

What I've Done:

Submitted official TOS appeal immediately
Status: "Your appeal is being processed - Pending"
Waiting for several weeks with zero response
Checked all email folders - nothing from EA

​ DDAVA3​ Sadly, bans cannot be handled on the forums as that can only be handled by the EA TOS Team, (which you mentioned that you had already reached out to, so you would need to wait for a reply).

As for not receiving an email, you can check your spam folder as it may be there, or you can check your penalty history through EA Help.

DDAVA3 wrote:

What I'm Asking For:
I'm not even asking for immediate unbanning. I just want:

What was the reason for the ban?
What rule did I allegedly violate?
What evidence led to this decision?

Hmm, that's strange.

Whenever someone gets banned, they are told what they got banned for. As for the evidence that lead to the ban, EA typically doesn't share that, (especially if it was for cheating).

DDAVA3 wrote:

Has anyone else experienced bans with no reason given? Any advice on getting a response from TOS?

I have seen a few threads about not getting a response, (or the issue was that cases were not being created).

From what I know of, you would need to be patient if you had already created a case, (or try reaching back out to the EA TOS Team again if the case wasn't being created).

GB18030 wrote:

I'm DDAVA3's friend and want to vouch for him.

GB18030​ Its nice to see people with such great friends, however since the issue is an account related issue, DDAVA3​ would need to be the one to appeal their ban to the EA TOS Team.

LpShigure wrote:

I've had a very similar experience. My account was also suspended for "gameplay enhancement," though I'm certain I didn't violate any rules. I went through the official appeal process, but my case was rejected and the appeal channel was eventually closed.

Has anyone found alternative paths to resolve this, or has anyone in a similar situation managed to get their account reinstated? Any insight would be appreciated.

LpShigure​ Sadly, no.

Once the EA TOS Team informs you to "not expect anything further", that does mean that the ban will be upheld. Furthermore, since the EA TOS Team are the only ones who can handle EA Account bans, there isn't any other way to appeal your EA Account ban.