Forum Discussion

10 months ago

Unable to Receive Verification Code – Can't Access Apex Legends

Since yesterday (going on 2 days now), i've been unable to access Apex Legends because the EA APP is asking me to enter a verification code. Unfortunately i am not receiving the code via email or SMS...

NSX_014

10 months ago

I visited the EA Help website and followed the instructions to get help, but I cannot find the actual contact form. I select a relevant topic (e.g., "Can't log in") and platform, but there is no option to submit a case or start a chat. Every link just redirects me to another page with articles or topics.

Could you please provide a direct link to the contact form or a way to get support without needing to log in? I would appreciate your help in resolving this issue as soon as possible.

Thank you in advance.

EA_Solaire

Community Manager

10 months ago

NSX_014

Try selecting Game Support-> EA Account-> I need help setting up EA Login Verification -> Continue without logging in. From there, you should be seeing a live chat option.